1. Call recording — what we record, when, and why
When you call 1-833-ASKBAIL, we may record audio of the call and produce a written transcript. The recording captures only the audio of that call; we do not capture ambient microphone audio before you dial or after you hang up. The recording is produced server-side by Twilio, our telephony carrier, and persists to an encrypted object store under AskBaily's control.
We record for three reasons: to produce an accurate scope summary you can review in writing, to improve Baily's understanding of permit and licensing questions in your jurisdiction, and to resolve disputes if you and a contractor disagree about something that was said on the call. We do not record for advertising, for training third-party models, or for sale of any kind.
2. Consent — two-party states, one-party states, and opt-out
Twelve US states require all-party consent for telephone recording: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington. When our telephony carrier resolves your caller-ID to one of these states (or when we cannot resolve your state), Baily asks for explicit consent before recording begins. You can opt out by pressing 9 at the menu and the call proceeds with no recording.
Outside the twelve two-party states we follow the federal one-party-consent standard (18 U.S.C. § 2511), but we still disclose recording before the turn begins and honor any mid-call request to stop recording. Saying "please stop recording" or "do not record this" triggers an immediate halt.
In Germany and France we do not record at all, as national labor and employment law interacts with business-call recording in ways that require a separate written consent contract our operator does not issue at call time. Calls from those jurisdictions are handled transcript-free, with notes written by Baily in the active session only.
3. Retention — 30 days for routine, 365 days for disputes
Routine recordings and transcripts are deleted 30 days after the call ends. If a call is tied to an active dispute (homeowner-versus-contractor payment, scope, or quality complaint), the recording and transcript are retained for 365 days from the dispute opening date, then deleted.
You can request earlier deletion by emailing [email protected]; we process deletion inside 7 business days and confirm in writing with the call identifier. Dispute-retained calls can be deleted earlier only after the dispute closes in writing.
4. TCPA compliance and outbound calls
AskBaily makes outbound calls only in response to a homeowner- initiated request. That includes a call back after an inbound call, a call or text in response to a web or SMS form fill, or a call at a time you specifically requested. We do not use predictive dialers, ringless voicemail, or bulk auto-dialing technology. We do not call numbers harvested from public records, marketplaces, or data brokers.
We honor the federal Do-Not-Call Registry, the California DNC, and any state DNC list within 24 hours of suppression. You can add yourself to AskBaily's own internal do-not-call list by saying "add me to do not call" on any call, texting the same phrase to 1-833-ASKBAIL, or emailing [email protected]. Suppression takes effect inside 24 hours and is permanent.
5. CCPA — California residents
Under the California Consumer Privacy Act, California residents have the right to know what data we hold, to delete that data, to correct inaccuracies, and to opt out of sale or sharing of personal information for cross-context behavioral advertising. AskBaily does not sell personal information and does not share it for cross-context advertising. The GC panel we route calls to only receives the minimum scope information needed to call you back, which is a routine service-provider disclosure, not a sale.
To exercise CCPA rights, email [email protected]. We verify your identity by matching to the phone number on record and fulfill requests within 45 days.
6. GDPR — EU / UK residents
AskBaily is the data controller for calls originating from the European Union, the United Kingdom, and the EEA. The lawful basis for call recording is consent (GDPR Art. 6(1)(a)), which we collect via an explicit IVR prompt before recording begins. You may withdraw consent at any time by saying "stop recording" or by emailing [email protected]. Withdrawal does not affect the lawfulness of processing before withdrawal.
You have the right to access, rectify, erase, restrict, and port your data, and to object to processing. Complaints can be raised with your local data protection authority. Our Data Protection Officer contact is [email protected]. A data processing agreement (DPA) is available on request.
7. Who receives the transcript
Your call transcript is visible to (a) you, on request, (b) the single licensed general contractor we route the call to, and (c) AskBaily's internal operations team for scope review and dispute resolution. That is the entire list. The transcript is never sold, syndicated, re-sold, or exposed to any third-party lead-buying marketplace, advertising network, or contractor other than the one GC we routed you to.
8. How to contact us
Privacy requests: [email protected]. Accessibility issues on this page: [email protected]. Operations (general): [email protected]. Mailing address for formal notices: 2500 Knoll Dr unit B, Ventura, CA 93003, USA.
9. Changes to this supplement
We revise this supplement when law, our carrier, or our operational practices change. Material changes are announced on the AskBaily changelog at least 30 days before they take effect. The "last updated" date at the top of this page reflects the most recent change.